We’ve committed to bringing you the best in fresh-guaranteed. What does that mean? We have created 4 brand promises to show our dedication to bringing you the very best in fresh produce.
The Best Value
If you find better value on fresh from another retailer, bring in your proof and we’ll match it, PLUS give you the difference.
The Best Range
If its available in SA and it’s not on our shelves, we’ll find it and deliver it to you free of charge. (Department must exist in store and this does not include the Food Lover’s Eateries).
The Best Quality
Not satisfied with any of our products? We’ll replace it and give you another one absolutely free!
The Best Service
Our highly trained staff aim to make your shopping experience a pleasure. If they don’t live up to your expectations, tell us about it and you’ll receive a R100 FLM shopping voucher.
**These guarantees are in the following fresh departments:
- Fruit and Veg
- Meat
- Cheese
- Deli
- Bakery
- Fish
- Nuts
Thus, it excludes groceries and our hot foods department. Terms and Conditions require you to have a proof of purchase and proof of product being substandard.
